What are the qualities of a good call center agent?

There are many skills you will need and people will probably argue with me on this but I think the most important one is typing.

I just tested myself at typingtest.com and found that I type 64 WPM at 92% accuracy for a gross speed of 69 WPM. If you find that your typing skills are lacking they also have games there to help you improve.

Other important skills are:

  • Patience
  • Being customer service oriented
  • Assertive not aggressive
  • Technical ability
  • Problem solving abilities
  • Troubleshooting skills
  • Can work independently
  • Reliability